Location
San Diego, California, United States
Type
Contract
Job Description
Employer: SBT Global, Inc. Company Description Contract Period: 1 yr. Work Hours: 8:00am – 17:00pm Pay rate: ~$26/hr DOE Must be Bilingual in Korean/English or Spanish/English Job Description Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s. Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules. Request, confirm, and update delivery appointments through customer portals. Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries. Prepare and review appointment confirmations. Track inbound and outbound shipments and provide customers with accurate ETAs. Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns. Enter and maintain accurate shipment and customer information in the internal system Respond to customer emails and phone calls professionally and promptly. Escalate urgent transportation or customer issues to the appropriate departments. Maintain daily shipment reports, appointment schedules, and tracking spreadsheets. Follow up with carriers to ensure appointments are met and deliveries are completed. Build strong relationships with key customers and transportation partners. Support the logistics team with daily operational tasks. Qualifications Skills Strong communication and customer service skills Excellent organization and time management Attention to detail and accuracy Shipment tracking and appointment scheduling Problem solving and issue resolution Strong follow up and multitasking abilities Proficient in Microsoft Excel, Outlook, and Word Ability to work in a fast paced environment Requirements Must be Bilingual in Korean/English or Spanish/English High school diploma or equivalent 3– 6 years of experience in logistics, transportation and customer services preferred Experience scheduling delivery appointments preferred Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s Experience working with carriers, customers, and internal teams Ability to manage multiple shipments and meet deadlines Strong written and verbal communication skills Additional Information All your information will be kept confidential according to EEO guidelines.
Requirements
Requires 3-6 years of experience in logistics, transportation, and customer service, along with bilingual proficiency in Korean/English or Spanish/English. Candidates must have a high school diploma and familiarity with retail customer portals.