Location
Elk Grove Village, Illinois, United States
Type
Full-time
Pay
$23–$23.5 / hour
Job Description
Employer: NNR Global Logistics USA Inc. JOB SUMMARY Logistics – Customer Service is responsible for working as a liaison between the warehouse, customers and truckers to ensure all customer requests are completed timely and accurately. Handle daily inventory management through use of WMS and excel reporting. Duties & Functions Essential: • Provide accurate, consistent numbers on all paperwork. • Perform customer service duties with correspondence to customers and overseas partners, e- mails fax, etc. • Provide customers with shipping information, inbound/outbound transaction and inventory status information. • Ability to work well and contribute in a team setting. • Set up and maintain customer files and profiles. • Update inventory data, rate files, and create reports. • Update statement data and issue Invoices for customers in a timely manner. • Perform other duties as requested by management. QUALIFICATION STANDARDS Education & Experience: • High School diploma or GED. • Two years Customer Service experience preferred. • Knowledge of inventory control and customer service techniques. • Proficient in Microsoft applications (Word, Excel, PowerPoint, etc.) including VLOOKUP • Knowledge of the freight forwarding industry for both International and Domestic. • Ability to use basic math skills to calculate freight, storage, duty and other charges. Physical requirements: • Flexible and long hours sometimes required. • Light/Medium work - Exerting up to 25 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.
Requirements
Candidates must have a high school diploma or GED and at least two years of customer service experience. Proficiency in Microsoft Office applications, specifically Excel, and knowledge of the freight forwarding industry are required.