Location
Jacksonville, Florida, United States
Type
Full-time
Pay
$24–$26 / hour
Job Description
Employer: Excel Cargo Services Inc Job Description: The Logistics Coordinator Team Lead supports the Customer Service Team with inquiries from the team and customers about shipments. DUTIES/RESPONSIBILITIES: * Handle assigned accounts. * Assists in monitoring team member workloads and offers support when needed. * Collaborates with team members to ensure understanding and implementation of work procedures. * Assists in training and provides support to less experienced team members. * Assists the manager and supervisor in delegating responsibilities and accounts among team members when needed. * Offers input for developing and implementing procedures to improve the team’s efficiency. * Offers input for the development of SOP. * Serves as a knowledge resource for other team members. * Act as a backup when team members are out. * Assist in additional operational tasks as required. * Performs other related duties as necessary or assigned. EDUCATION AND EXPERIENCE: * A college degree is preferred, not required. * Previous experience as a Freight Forwarding Customer Service Agent is required. REQUIRES/ SKILLS/ABILITIES: * Excellent verbal and written communication skills in English (required) and Spanish (preferred) for US region. Bilingual preferred for other areas. * Strong organizational skills. * Strong problem-solving skills. * Strong customer service skills. * Proficient in MS Office and Cargo Wise 1. * Ability to communicate efficiently with a team. * Ability to create synergy among the team and other departments. * Strong leadership skills.
Requirements
Candidates must have previous experience as a Freight Forwarding Customer Service Agent and strong communication skills. A college degree is preferred but not required, and proficiency in MS Office and Cargo Wise 1 is essential.