Location
Jacksonville, Florida, United States
Type
Full-time
Pay
$21–$23 / hour
Job Description
Employer: Excel Cargo Services Inc Job Description: The Logistics Coordinator handles customer shipments, from the planning stage to the actual movement, and performs delivery follow-up. The job addresses domestic and international shipments while ensuring import/export regulations compliance. Responsibilities: * Provide exceptional customer service while building relationships with new and existing customers. * Manage all inquiries and requests promptly. * Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches. * Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.). * Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies. * Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage). * Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities. * Assist with communications to carriers when issues arise. * Responsible for managing several on-hand reports. * Compile and submit accurate, regular, and timely reports as requested. * Immediately reports and documents irregularities to supervisors. * Performs other tasks as necessary. REQUIRED SKILLS/ABILITIES: * Excellent verbal and written communication skills in English (required) (Spanish - nice to have). * A college degree is preferred, not required. * Good management and organizational skills. * Strong problem-solving skills. EDUCATION AND EXPERIENCE: * A college degree is preferred, not required. * At least one year of Logistics or freight forwarding experience is preferred. * At least one year of direct customer service experience. * At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).
Requirements
Candidates should have at least one year of experience in logistics, freight forwarding, and customer service, preferably with Cargo Wise 1 software. A college degree is preferred but not required, along with strong communication skills in English.