Location
Dearborn, Michigan, United States
Type
Full-time
Job Description
Employer: Penske Position Summary: A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs. Major Responsibilities: • Use TMS system to enter & process customer orders • Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships. • Communicate with associates from other shifts • Complete daily logs and checklists • Work with customer to resolve any transportation issues • Identify cost savings opportunities for the customer • Other projects and tasks as assigned by supervisor About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics [https://www.penskelogistics.com/] to learn more.
Requirements
Candidates must have at least one year of customer service experience and advanced computer skills, particularly in Excel and Outlook. A high school diploma is required, while a bachelor's degree or some college education is preferred.